Our 200% MONEY BACK GUARANTEE

Our Guarantee.
We guarantee to meet deadlines for transcript delivery and guarantee to achieve 98% accuracy on clear recordings.  If for any reason we do not meet the agreed deadline or accuracy rate we will not only provide you with a full refund for the transcripts – but also provide a credit for the equivalent time and service.  This is our 200% better than just a “money back” guarantee.

Why?

We believe that we have the systems in place that ensure both deadlines and quality standards are met.  Even if files are accidentally deleted or corrupted –  the electricity blacks out, typists become ill, the office burns down or one of the thousand other things that can happen in today’s  environment, we are confident we have measures in place to ensure that we will deliver accurately on time, every time.

Data Protection

We continuously back up project data, encrypt it and securely store the data as multiple copies via secure Internet connections in different locations.  This process ensures that even if one “site” is down, damaged, or compromised other sites can step in and provide up to date copies.

The Diva Team

We have on-site and off-site staff – a network of Divas who can be called in and deployed on a project at a moment’s notice.  Our project management technology allows Diva HQ to be in constant communication with Divas, literally within moments we can scramble a group of Divas to be up and working on a project.  This technology to quickly assign and deploy our people allows us to quickly bring under control any timeline or quality issues that arise. Be it Divas getting sick, a family crisis, or technological failures there is always a backup support group ready to ensure an accurate on time delivery of your project.